About the role
We are seeking an Associate for Client Experience in Rourkela to enhance our clients' interactions in the logistics sector. The ideal candidate will be a recent graduate from any field, eager to contribute to a dynamic team and support our commitment to exceptional service.
This role involves engaging with clients, addressing their needs, and ensuring a positive experience throughout their journey with us. As part of a leading logistics company, you will gain valuable insights into the industry while developing your professional skills.
Freshers are encouraged to apply, and this position offers a competitive salary in the range of INR 15,000 to 25,000 per month, along with opportunities for growth and advancement within the company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Rourkela clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Rourkela if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Rourkela Odisha.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Rourkela will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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