About the role
We are seeking an Associate for Client Experience in Sangli, perfect for recent graduates looking to start their careers in the logistics industry. This role involves enhancing client interactions and ensuring a positive experience for all customers.
The ideal candidate should possess a degree in any field and be eager to learn and adapt in a fast-paced environment. Strong communication skills and a customer-centric attitude are essential for success in this position.
As part of our team, you will have the opportunity to grow within the logistics sector and gain valuable experience while contributing to our client satisfaction goals. Freshers are encouraged to apply and embark on a rewarding career path.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Sangli clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Sangli if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Sangli Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Sangli will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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