About the role
Join a dynamic team as a Client Experience Associate in Satara, where your primary focus will be enhancing the experience of our clients in the logistics sector. This role is ideal for recent graduates who are eager to begin their careers in a fast-paced environment.
As a key member of the Client Relationship department, you will assist in managing client inquiries, ensuring satisfaction, and maintaining strong relationships. Your ability to communicate effectively and your dedication to service excellence will be essential in this role.
This position offers a competitive salary range of INR 15,000 to 25,000 per month, providing freshers with an excellent opportunity to gain valuable experience in the industry. If you are a graduate from any stream and ready to embark on a rewarding career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Satara clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Satara if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Satara Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Satara will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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