About the role
As an Associate in Client Experience, you will engage directly with clients to address their inquiries and ensure a seamless service experience. This role is perfect for fresh graduates looking to kick-start their careers in the logistics industry.
Your primary responsibilities will include communicating effectively with clients, resolving issues, and fostering strong relationships to enhance client satisfaction. You will develop valuable skills in communication and problem-solving while working in a fast-paced environment.
This position not only offers a competitive salary but also provides opportunities for professional growth within the logistics sector. Join us to make a meaningful impact on client experiences and advance your career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Sibsagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Sibsagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Sibsagar Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Sibsagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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