About the role
As an Associate in Client Experience, you will play a crucial role in enhancing customer satisfaction and ensuring a seamless experience for clients in the logistics sector. Your responsibilities will include assisting clients with inquiries, addressing concerns, and providing timely solutions, all while maintaining a friendly and professional demeanor.
The ideal candidate should possess a degree in any field and demonstrate strong communication skills. A proactive attitude and the ability to work effectively in a fast-paced environment are essential. Fresh graduates are encouraged to apply, making this an excellent opportunity to kick-start your career in the logistics industry.
This position offers a competitive salary range and the chance to be part of a dynamic team dedicated to delivering exceptional client service. Join us in shaping the future of logistics in Sirsa!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Sirsa clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Sirsa if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Sirsa Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Sirsa will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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