About the role
We are seeking an enthusiastic Associate to enhance the client experience in Sopore. This entry-level position is ideal for recent graduates from any stream who are eager to start their careers in the logistics industry. As an Associate, you will engage with clients, address their inquiries, and help ensure a smooth service experience.
The role requires strong communication skills and a proactive attitude towards problem-solving. You will work closely with the client relationship team to understand client needs and provide timely support. This is a great opportunity to gain valuable experience in a dynamic industry.
We welcome freshers to apply and join our team, where you will receive training and support to grow in your role. If you are passionate about client service and looking for a rewarding career path, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Sopore clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Sopore if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Sopore Jammu and Kashmir.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Sopore will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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