About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing client satisfaction within the logistics sector. This position is ideal for recent graduates looking to kickstart their careers in a dynamic environment.
As an Associate, you will engage with clients, address their inquiries, and ensure a seamless experience throughout their interactions. Your proactive approach will help us maintain strong client relationships and improve service delivery.
We welcome freshers from any educational background who are eager to learn and grow in the logistics industry. This is a great opportunity to develop your skills and gain valuable experience in a supportive team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tezpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tezpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tezpur Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tezpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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