About the role
As an Associate in Client Experience, you will play a vital role in enhancing client satisfaction and engagement within the logistics sector. This entry-level position is tailored for fresh graduates eager to start their careers in a dynamic environment. You will assist clients with inquiries, provide information about our services, and ensure smooth communication.
Collaboration with the team is key, as you will help identify areas for improvement and implement solutions to elevate the overall client experience. We encourage candidates from diverse educational backgrounds who are passionate about delivering exceptional service. This role offers an excellent opportunity to gain valuable experience in the logistics industry while contributing to a supportive, team-oriented atmosphere.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Thane clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Thane if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Thane Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Thane will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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