About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing client relationships within the logistics sector. As a fresh graduate, you will have the opportunity to engage directly with clients, ensuring their needs are met and providing exceptional service.
In this role, you will assist in managing client inquiries and support the team in delivering a seamless client experience. Your ability to communicate effectively and build rapport will be essential as you contribute to our mission of maintaining high client satisfaction.
This position is ideal for recent graduates eager to kickstart their careers in a fast-paced environment. We welcome freshers who are ready to learn and grow within the logistics industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Thanjavur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Thanjavur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Thanjavur Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Thanjavur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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