About the role
We are seeking a dedicated Associate to enhance the client experience in Thodupuzha. In this role, you will be responsible for fostering strong relationships with clients, ensuring their needs are met, and addressing any inquiries they may have. Your ability to communicate effectively will play a vital role in maintaining client satisfaction.
As an Associate in the Client Relationship department, you will work within the dynamic logistics industry. This position is ideal for fresh graduates who are eager to develop their skills and grow within a supportive team environment. You will have the opportunity to learn about the logistics sector while contributing to the overall success of the company.
We encourage freshers to apply, as this role offers a chance to gain valuable experience and build a rewarding career. If you are enthusiastic, motivated, and ready to take on challenges, we would love to hear from you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Thodupuzha clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Thodupuzha if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Thodupuzha Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Thodupuzha will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Thodupuzha – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Thodupuzha – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Thodupuzha – Freshers job at Workers Town?
How many jobs are currently available in Thodupuzha?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Thodupuzha?
Listing last updated