About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the experience of our clients in Tiruchirappalli. As a fresh graduate, you will be welcomed into the dynamic logistics industry, where your contributions will help streamline client interactions and improve service delivery.
In this position, you will assist in managing client relationships, addressing inquiries, and ensuring customer satisfaction. Your ability to communicate effectively and work collaboratively will be essential in maintaining our commitment to excellence in client service.
This role is ideal for recent graduates from any field who are eager to start their careers in logistics. We offer a competitive salary and the opportunity to develop your skills in a fast-paced environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tiruchirappalli clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tiruchirappalli if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tiruchirappalli Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tiruchirappalli will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Tiruchirappalli – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Tiruchirappalli – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Tiruchirappalli – Freshers job at Workers Town?
How many jobs are currently available in Tiruchirappalli?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Tiruchirappalli?
Listing last updated