About the role
As an Associate in Client Experience, you will play a vital role in enhancing the overall experience of our clients in Tirunelveli. Your responsibilities will include addressing client inquiries, providing support throughout their journey, and ensuring their needs are met effectively. Collaboration with team members will be essential to identify areas for improvement and implement solutions that elevate client satisfaction.
The ideal candidate is a recent graduate from any stream, eager to start their career in the logistics industry. You should possess strong communication skills and a customer-focused mindset, allowing you to engage positively with clients and resolve issues promptly.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, providing a great opportunity for freshers to gain valuable experience in a dynamic work environment. Join us at Delhivery and contribute to transforming client experiences in the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tirunelveli clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tirunelveli if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tirunelveli Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tirunelveli will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
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