About the role
We are seeking a motivated Associate to enhance the client experience in the logistics sector based in Tirupati. This role is ideal for recent graduates eager to start their careers in a dynamic and fast-paced environment. You will be responsible for addressing client inquiries, providing support, and ensuring a seamless experience throughout their engagement.
The ideal candidate should possess strong communication skills and a willingness to learn about our services. As part of a leading logistics company, you will gain valuable industry insights and contribute to the overall success of our client relationships. Freshers are encouraged to apply, and training will be provided to help you succeed in this role.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tirupati clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tirupati if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tirupati Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tirupati will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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