About the role
As an Associate in Client Experience, you will play a vital role in enhancing customer satisfaction and engagement within the logistics sector in Tirupur. Your primary responsibilities will include addressing client inquiries, resolving issues, and ensuring a seamless experience for our customers. You will collaborate with various teams to maintain high service standards and contribute to the overall efficiency of client operations.
This position is ideal for recent graduates from any discipline who are eager to start their careers in a dynamic environment. We value fresh perspectives and are looking for individuals who are adaptable, enthusiastic, and ready to take on challenges in a fast-paced industry.
Joining our team offers an excellent opportunity to develop your skills in client relationship management and gain valuable experience in the logistics field. We support your professional growth and provide a collaborative work environment that fosters innovation.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tirupur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tirupur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tirupur Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tirupur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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