About the role
We are seeking a dedicated Associate to enhance the client experience in Tumakuru's logistics sector. The ideal candidate will be a recent graduate from any stream, eager to start their career in the dynamic courier and logistics industry. This role requires strong communication skills and a passion for customer service.
As an Associate, you will be responsible for engaging with clients, addressing their inquiries, and ensuring their needs are met efficiently. This position offers a unique opportunity to learn about the logistics industry while contributing to client satisfaction and retention.
We welcome freshers who are enthusiastic about building their careers and are ready to take on new challenges. Join us in providing exceptional service to our clients and be part of a growing team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tumakuru clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tumakuru if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tumakuru Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tumakuru will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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