About the role
As an Associate in Client Experience, you will play a pivotal role in enhancing the overall experience of our clients in Tuticorin. Your responsibilities will include interacting with clients to understand their needs and ensuring their satisfaction with our services. You will be part of a dynamic team within the logistics industry, where you will gain valuable insights into client relationship management.
The ideal candidate is a recent graduate from any stream who is eager to learn and grow in a fast-paced environment. Strong communication skills and a passion for customer service will be essential in this role. You will have the opportunity to develop your skills while contributing to our mission of delivering exceptional client experiences.
We welcome freshers who are enthusiastic about starting their careers in the logistics sector. This position offers a competitive salary and the chance to work in a supportive environment that fosters professional development.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tuticorin clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tuticorin if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tuticorin Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tuticorin will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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