About the role
Join our team as an Associate in Client Experience, where you will play a key role in enhancing the customer journey for our clients in Udaipur. As a fresh graduate, you will have the opportunity to work in the dynamic logistics industry, focusing on building strong relationships with customers and ensuring their needs are met efficiently.
Your responsibilities will include assisting clients with inquiries, providing timely solutions, and gathering feedback to improve service quality. This role is ideal for individuals who are eager to learn and grow within a fast-paced environment. Strong communication skills and a customer-centric mindset are essential.
We welcome freshers to apply and offer a competitive salary ranging from INR 15,000 to 25,000 per month. This is a fantastic opportunity to kickstart your career in logistics and client relationship management.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Udaipur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Udaipur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Udaipur Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Udaipur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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