About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing client satisfaction within the logistics industry. In this position, you will engage with clients, address their queries, and ensure smooth communication to facilitate a positive experience.
As a fresh graduate, you will be provided with ample opportunities to develop your skills and grow within the organization. The ideal candidate should possess strong interpersonal skills and a willingness to learn. This role offers a starting salary of INR 15,000 to 25,000 per month, depending on experience.
Located in Udupi, this position welcomes freshers eager to embark on a rewarding career in logistics. If you're ready to contribute to a leading company in the courier sector, we encourage you to apply!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Udupi clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Udupi if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Udupi Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Udupi will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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