About the role
As an Associate in Client Experience, you will play a vital role in enhancing customer satisfaction and fostering strong relationships within the logistics sector in Vadodara. Your primary responsibilities will include addressing client inquiries, providing timely support, and facilitating effective communication between clients and the team.
This position is an excellent opportunity for recent graduates who are eager to start their careers in a dynamic environment. You will work closely with a team dedicated to delivering exceptional client service and will gain valuable experience in client relationship management.
In addition to competitive monthly compensation, this role offers opportunities for professional growth and development as you contribute to the success of the organization.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Vadodara clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Vadodara if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Vadodara Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Vadodara will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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