About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall experience for our clients in Vellore. As a fresh graduate, you will have the opportunity to work within the dynamic logistics industry, contributing to client relationship management and ensuring customer satisfaction.
Your responsibilities will include assisting clients with inquiries, providing support during the onboarding process, and collaborating with various departments to resolve issues promptly. This is an excellent opportunity for recent graduates to gain hands-on experience in a fast-paced environment.
We welcome freshers who are eager to learn and grow in their careers. A graduation degree from any stream is required. If you are passionate about delivering exceptional client experiences and are ready to take the first step in your professional journey, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Vellore clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Vellore if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Vellore Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Vellore will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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