About the role
As an Associate in Client Experience, you will play a vital role in enhancing the satisfaction of our clients in Vizianagaram. This position is ideal for fresh graduates looking to enter the logistics industry and gain valuable experience. Your primary duties will include assisting clients with inquiries, ensuring timely communication, and supporting your team in delivering exceptional service.
We are looking for individuals who are eager to learn and are passionate about providing outstanding customer support. In this role, you will have the opportunity to develop your skills in a dynamic environment, where fresh perspectives are valued. If you are ready to start a rewarding career and make a positive impact in the logistics sector, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Vizianagaram clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Vizianagaram if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Vizianagaram Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Vizianagaram will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Vizianagaram – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Vizianagaram – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Vizianagaram – Freshers job at Workers Town?
How many jobs are currently available in Vizianagaram?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Vizianagaram?
Listing last updated