About the role
As an Associate in Client Experience, you will play a pivotal role in enhancing the journey of our clients within the logistics sector. This entry-level position is ideal for fresh graduates who are eager to kickstart their careers. You will receive comprehensive training to develop your skills in client relationship management and gain insights into the logistics and courier industry.
Your responsibilities will include assisting clients, addressing their inquiries, and ensuring a seamless experience throughout their interaction with our services. This role offers a fantastic opportunity to acquire hands-on experience in a dynamic environment, providing a strong foundation for your future career.
We welcome enthusiastic individuals who are ready to learn and grow. With a competitive salary range of INR 15,000 – 25,000 per month, this position is perfect for freshers looking to make their mark in the industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Yamuna Nagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Yamuna Nagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Yamuna Nagar Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Yamuna Nagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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