Customer Experience Associate

Workers Town · recruiting for a confidential client

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Listing updated

Pay
₹25,000–40,000 a month
Location
Kota, Rajasthan
Work mode
On-site
Job type
Full time
Experience
Up to 2 yrs
Category
Telecommunications

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Experience Associate in Kota to enhance customer satisfaction in the telecommunications sector. Ideal for freshers looking to start their careers.

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About the role

As a Customer Experience Associate, you will be the first point of contact for our customers, skillfully handling inquiries and resolving issues effectively. Your role will involve assisting customers with their service needs, ensuring they have a positive experience with our client's offerings.

This position is ideal for those who enjoy engaging with people and wish to develop their communication skills in a fast-paced environment. You will work in a supportive atmosphere that encourages learning and growth, contributing to a dynamic organization.

If you are enthusiastic and eager to learn, this role presents an excellent opportunity to kick-start your career in telecommunications. Our client values your dedication and offers a pathway for professional development, making it a great fit for motivated individuals.

What you'll do

  • Handle customer inquiries and provide information about services.
  • Resolve customer complaints and escalate issues when necessary.
  • Document customer interactions and feedback.

What you'll need

  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Basic computer knowledge.

Skills

Excellent verbal and written communication skills. Customer service orientation. Problem-solving abilities.

Good to have

Familiarity with CRM software. Ability to work in a team.

Benefits

  • Health insurance and benefits.
  • Training and development opportunities.
  • Friendly work environment.

Interested in this role?

It takes about two minutes. Free to apply — Workers Town never asks candidates for money.

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Questions about this job

What are the primary responsibilities of this role?
You will assist customers with inquiries, resolve issues, and ensure satisfaction.
Is prior experience required for this position?
No, this role is open to freshers and those with less than 2 years of experience.
What is the work mode for this job?
This position is onsite at our client's location in Kota.
What salary can I expect?
The salary range is between INR 25,000 to INR 40,000 per month depending on experience.
How can I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Experience Associate

₹25,000–40,000 a month

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