Customer Service Associate

Workers Town · recruiting for a confidential client

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Listing updated

Pay
₹30,000–50,000 a month
Location
Mumbai, Maharashtra
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Retail Merchandising

In hand: about ₹26,900–45,000 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Service Associate in Mumbai, where you'll provide exceptional support to customers in a vibrant retail environment.

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About the role

As a Customer Service Associate, you will be the first point of contact for customers, assisting them with inquiries and resolving issues to ensure a smooth shopping experience. Your strong communication skills and problem-solving abilities will be essential in providing exceptional support in a vibrant retail environment.

This position is ideal for individuals who enjoy engaging with people and are eager to contribute to a customer-centric atmosphere. You will work within a dynamic team that fosters collaboration and offers training and growth opportunities.

Our client values passion for retail and customer satisfaction, making this a rewarding role for those dedicated to delivering outstanding service. Join us in creating a positive shopping experience for all customers.

What you'll do

  • Assist customers with inquiries and provide information about products.
  • Resolve customer issues and complaints effectively.
  • Maintain a clean and organized store environment.
  • Collaborate with team members to enhance customer satisfaction.

What you'll need

  • 1-3 years of experience in customer service or retail.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

Skills

Excellent verbal communication skills. Problem-solving abilities. Basic computer skills.

Good to have

Experience with CRM software. Multilingual capabilities.

Benefits

  • Competitive salary and performance bonuses.
  • Employee discounts on products.
  • Health and wellness benefits.

Interested in this role?

It takes about two minutes. Free to apply — Workers Town never asks candidates for money.

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Questions about this job

What are the main responsibilities of a Customer Service Associate?
You will assist customers with inquiries, resolve issues, and ensure a positive shopping experience.
What qualifications are needed for this role?
Candidates should have at least 1 year of experience in customer service, preferably in retail.
Is there an opportunity for career growth?
Yes, our client offers training and potential advancement opportunities within the retail sector.
What is the working schedule like?
This is a full-time onsite position with standard retail hours, including weekends.
How do I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Service Associate

₹30,000–50,000 a month

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