About the role
As a Technical Support Associate, you will assist customers with technical challenges related to our products. This role requires a blend of technical expertise and strong customer service skills. You will be responsible for diagnosing issues, providing effective solutions, and ensuring high levels of customer satisfaction.
The ideal candidate will have a background in IT or customer support and be comfortable working in both remote and in-office settings. This position offers opportunities for ongoing training to enhance your technical skills and advance your career in the technology sector.
What you'll do
- Resolve customer technical issues
- Provide product support
- Maintain customer records
- Collaborate with the development team
What you'll need
- Bachelor's degree in IT or related field
- Experience in customer support
- Knowledge of troubleshooting techniques
Skills
Problem-solving
Technical aptitude
Excellent communication skills
Good to have
Familiarity with support software
Experience in a similar role
Benefits
- Health benefits
- Skill development training
- Work-life balance initiatives
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What will my main duties be as a Technical Support Associate?
You will troubleshoot technical issues and provide solutions to customers.
Is this position remote or hybrid?
This is a hybrid role with both remote and onsite work.
What experience is required for this position?
We prefer candidates with 1 to 3 years of experience in technical support.
What is the salary for this role?
The salary ranges from 25,000 to 40,000 INR per month.
How can I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Listing last updated