About the role
As a Technical Support Associate, you will be responsible for providing assistance and support to users facing technical issues. You will troubleshoot problems, provide solutions, and ensure customer satisfaction through your expertise in IT. This role suits individuals with a passion for technology and excellent communication skills. The team offers a collaborative environment where you can grow and develop your technical knowledge while assisting clients with their needs.
What you'll do
- Troubleshoot and resolve technical issues for clients
- Provide expert guidance and support to users
- Document and track support requests and resolutions
- Collaborate with team members to enhance service delivery
What you'll need
- Bachelor’s degree in IT or a related field
- 1-3 years of experience in technical support
- Strong problem-solving skills
Skills
Excellent communication skills
Proficiency in troubleshooting software issues
Knowledge of networking concepts
Good to have
Familiarity with CRM software
Basic knowledge of hardware maintenance
Benefits
- Competitive salary and performance bonuses
- Opportunities for professional development
- Health insurance and other employee benefits
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What are the primary responsibilities of the Technical Support Associate?
The Technical Support Associate will troubleshoot technical issues, assist users with software and hardware problems, and document support requests.
What qualifications are required for this position?
Candidates should have a degree in IT or a related field, with at least 1 year of experience in technical support.
Is this position onsite or remote?
This is an onsite position located in Cyber City, Gurugram.
What is the salary range for this role?
The salary for this position ranges from INR 35,000 to INR 50,000 per month.
How do I apply for this job?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
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