About the role
As a Technical Support Associate, you will assist customers with their technical issues related to our products and services. Your role will involve troubleshooting problems, providing solutions, and ensuring customer satisfaction. This position requires a basic understanding of IT and good problem-solving skills. You will work both remotely and onsite, allowing flexibility while maintaining productivity. This role is perfect for individuals looking to enhance their technical skills while contributing to a team-oriented environment.
What you'll do
- Provide technical assistance to customers
- Troubleshoot and resolve issues effectively
- Document customer interactions and resolutions
- Collaborate with team members to improve processes
What you'll need
- Bachelor's degree in IT or related field
- Strong analytical and problem-solving skills
- Excellent communication skills
Skills
Technical troubleshooting
Customer service orientation
Time management skills
Good to have
Knowledge of software applications
Experience with helpdesk software
Benefits
- Flexible work environment
- Health insurance
- Opportunities for professional growth
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What are the primary duties for this position?
You will assist customers with technical issues, troubleshoot problems, and ensure satisfaction.
Is experience required for this role?
Yes, a minimum of 1 year in a technical support role is preferred.
What is the salary expectation for this role?
The monthly salary ranges from INR 25,000 to INR 45,000.
What is the work mode for this position?
The role is hybrid, allowing both onsite and remote work.
How do I apply for this job?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Listing last updated