About the role
The Technical Support Associate role involves assisting customers through phone, email, or chat to resolve technical issues related to software and hardware. You will be responsible for diagnosing problems and providing effective solutions to ensure a seamless user experience.
This position is ideal for recent graduates or individuals with some experience in IT support, offering a pathway into the technology sector. You will collaborate closely with a team of skilled professionals who are dedicated to supporting your career growth and development.
What you'll do
- Provide technical assistance to users
- Diagnose and troubleshoot issues
- Maintain records of customer interactions
- Collaborate with the team to improve service
What you'll need
- Bachelor's degree in IT or related field
- Basic knowledge of computer systems
- Good communication skills
Skills
Problem-solving skills
Customer-oriented attitude
Basic IT knowledge
Good to have
Familiarity with ticketing systems
Knowledge of networking basics
Benefits
- Flexible work hours
- Skill development training
- Remote work allowance
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Technical Support Associate jobs in other cities
Questions about this job
What type of issues will I be handling?
You will address software and hardware issues reported by users.
Is experience necessary for this role?
No, fresh graduates are welcome to apply.
What is the work mode for this position?
This is a remote contract position.
What is the salary range for this position?
The salary will be between INR 25,000 and INR 40,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Listing last updated