About the role
The Technical Support Specialist will be responsible for providing remote assistance to clients by troubleshooting various technical issues and ensuring high levels of customer satisfaction. Engaging with clients through phone and email, you will utilize your strong technical knowledge and excellent communication skills to address and resolve their concerns effectively.
This role is ideal for individuals who have a passion for technology and enjoy problem-solving while helping others navigate through technical challenges. As a member of a supportive team, you will have access to ongoing training and development opportunities, allowing you to expand your technical expertise in a flexible work environment.
What you'll do
- Troubleshoot and resolve technical issues remotely
- Assist clients via phone and email
- Provide excellent customer service
What you'll need
- Bachelor's degree in IT or related field
- 1+ years of experience in technical support
- Strong problem-solving skills
Skills
Good to have
Benefits
- Flexible work hours
- Ongoing training and development
- Work from home option
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