About the role
Join our team as an Associate in Client Experience, where you'll play a crucial role in enhancing the satisfaction of our clients in Aizawl. We are looking for enthusiastic graduates from any field who are eager to contribute to the logistics industry. This is a fantastic opportunity for freshers to start their careers in a dynamic environment.
Your responsibilities will include assisting clients with their inquiries, providing support throughout their journey, and ensuring a seamless experience. You will work closely with the Client Relationship team to address any concerns and improve client engagement.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for growth and development within the company. If you are ready to embark on a fulfilling career in logistics, we encourage you to apply!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Aizawl clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Aizawl if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Aizawl Mizoram.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Aizawl will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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