About the role
Join a dynamic team as an Associate in Client Experience, where you will play a pivotal role in enhancing client interactions within the logistics industry. Your responsibilities will include addressing client inquiries, providing solutions, and ensuring a seamless experience for all customers.
We are looking for recent graduates from any field who are eager to start their careers in a fast-paced environment. Strong communication skills and a customer-centric approach are essential for success in this role.
As an Associate, you will have the opportunity to grow your skills and contribute to a leading logistics company. This position offers a competitive salary and the chance to develop professionally while making a positive impact on client satisfaction.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Alappuzha clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Alappuzha if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Alappuzha Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Alappuzha will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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