About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the satisfaction of our clients in Ambikapur. As a fresh graduate, you will have the opportunity to step into the dynamic logistics industry, providing support and solutions that meet client needs effectively.
In this role, you will engage with clients, addressing their inquiries and ensuring a seamless experience. Your ability to communicate clearly and effectively will be essential as you work to build strong relationships and foster client loyalty.
We welcome fresh graduates from any stream to apply. This position offers a competitive salary and the chance to grow within a leading logistics company. If you are motivated and eager to make a difference, we invite you to apply and start your career with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ambikapur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ambikapur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ambikapur Chhattisgarh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ambikapur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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