About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing client interactions. This position is ideal for recent graduates looking to start their career in the logistics industry. You will be responsible for addressing client inquiries, providing support, and ensuring a positive experience for all customers.
As an Associate, you will work closely with various departments to streamline processes and improve service delivery. Your ability to communicate effectively and your commitment to customer satisfaction will be key to your success in this role. Freshers are encouraged to apply, offering a great opportunity to gain valuable experience in a leading logistics company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Angul clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Angul if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Angul Odisha.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Angul will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Angul – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Angul – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Angul – Freshers job at Workers Town?
How many jobs are currently available in Angul?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Angul?
Listing last updated