About the role
Join our team as an Associate in the Client Experience department, where you'll play a crucial role in enhancing customer satisfaction within the logistics industry. Your primary responsibility will be to interact with clients, addressing their inquiries and ensuring a seamless experience.
We are looking for dynamic individuals who have recently graduated and are eager to embark on a career in a leading logistics company. Strong communication skills and a customer-oriented mindset are essential for success in this role.
As an Associate, you will receive comprehensive training to help you develop your skills and grow within the organization. This is an excellent opportunity for fresh graduates to gain valuable experience in a fast-paced environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Asansol clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Asansol if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Asansol West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Asansol will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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