About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the experience of our clients in Attingal. This position is ideal for recent graduates from any stream who are eager to start their career in the logistics industry. You will be responsible for assisting clients with their inquiries and ensuring their needs are met efficiently.
As an Associate, you will collaborate with various teams to address client concerns and provide timely solutions. Strong communication skills and a customer-focused mindset are essential for success in this role. This is a fantastic opportunity for freshers looking to gain valuable experience in a dynamic and supportive environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Attingal clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Attingal if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Attingal Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Attingal will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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