About the role
As an Associate in Client Experience, you will play a vital role in enhancing client satisfaction and engagement in Baddi. This entry-level position is ideal for recent graduates looking to kickstart their careers in the logistics industry. You will assist clients by addressing inquiries, providing support, and ensuring their needs are met efficiently.
Your strong communication skills and customer-centric approach will be essential in building and maintaining lasting relationships with clients. In this fast-paced environment, you will gain valuable experience and have opportunities for professional growth and development within the organization.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Baddi clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Baddi if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Baddi Himachal Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Baddi will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Baddi – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Baddi – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Baddi – Freshers job at Workers Town?
How many jobs are currently available in Baddi?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Baddi?
Listing last updated