About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall experience of our clients in Baddi. This entry-level position is perfect for recent graduates eager to start their careers in the logistics industry.
As an Associate, you will be responsible for assisting clients, addressing their inquiries, and ensuring their needs are met efficiently. Your strong communication skills and customer-focused approach will be key in building lasting relationships with clients.
We welcome fresh graduates from any stream to apply. You will gain valuable experience in a fast-paced environment, with opportunities for growth and development within the organization.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Baddi clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Baddi if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Baddi Himachal Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Baddi will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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