About the role
Join a dynamic team as an Associate in Client Experience, where your primary responsibility will be to enhance client satisfaction and engagement. You will play a vital role in ensuring that clients have a seamless experience while interacting with our services in Baharampur.
The ideal candidate is a recent graduate from any field, eager to embark on a career in the logistics industry. Strong communication skills and a customer-centric approach are essential for success in this role.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, providing freshers with an excellent opportunity to kick-start their professional journey. If you are passionate about delivering exceptional service and making a positive impact, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Baharampur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Baharampur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Baharampur Odisha.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Baharampur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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