About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall experience of our clients in Balrampur. As a fresh graduate, you will have the opportunity to work in the dynamic logistics industry, interacting directly with clients and addressing their needs effectively.
In this position, you'll be responsible for maintaining strong client relationships, assisting with inquiries, and ensuring timely communication. Your proactive approach will help us deliver exceptional service and support to our clients, contributing to their satisfaction and loyalty.
This role is ideal for fresh graduates from any stream who are eager to start their careers in a fast-paced environment. If you're ready to embrace challenges and grow within a leading logistics company, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Balrampur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Balrampur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Balrampur Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Balrampur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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