About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing the customer journey within the logistics sector. As an ideal candidate, you should have completed your graduation in any stream and possess a strong willingness to learn and adapt in a fast-paced environment.
In this role, you will engage with clients to understand their needs and ensure their satisfaction with our services. Your responsibilities will include addressing queries, providing support, and contributing to a positive client experience. This position is perfect for fresh graduates looking to kickstart their careers in a dynamic industry.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for professional growth and development. If you're ready to embark on this exciting journey, we encourage you to apply!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bangalore clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bangalore if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bangalore Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bangalore will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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