About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the interactions our clients have with our services in Barddhaman. This position is ideal for fresh graduates looking to embark on a career in the logistics industry.
As an Associate, you will be responsible for engaging with clients, addressing their queries, and ensuring a seamless experience. Your ability to communicate effectively and empathize with clients will be key to your success in this role.
We welcome applicants from all educational backgrounds, and no prior experience is necessary. If you are motivated, eager to learn, and ready to contribute to a dynamic team, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Barddhaman clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Barddhaman if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Barddhaman West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Barddhaman will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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