About the role
We are seeking an Associate to join our Client Experience team in Bareilly. This role is ideal for recent graduates looking to kick-start their careers in the logistics industry. As an Associate, you will play a key role in enhancing client relationships and ensuring a high level of satisfaction among our customers.
The successful candidate will assist in managing client queries and providing timely solutions. You should be adaptable, eager to learn, and capable of working in a fast-paced environment. Strong communication skills and a customer-oriented mindset are essential for success in this role.
This position offers a competitive salary range of INR 15,000 to 25,000 per month, making it an attractive opportunity for freshers. If you are ready to embark on a rewarding career in logistics, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bareilly clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bareilly if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bareilly Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bareilly will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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