About the role
We are seeking a motivated Associate to enhance the client experience in Batala. The ideal candidate will be a recent graduate from any stream and ready to embark on a rewarding career in the logistics industry. You will play a crucial role in ensuring customer satisfaction and supporting our clients throughout their journey.
As an Associate, you will interact with clients, addressing their needs and providing solutions to enhance their experience. This position offers an excellent opportunity for freshers to gain valuable experience in a dynamic environment. If you are eager to learn and grow within the logistics sector, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Batala clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Batala if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Batala Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Batala will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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