About the role
As an Associate in Client Experience, you will be integral to delivering exceptional service to our clients in Batala. This role requires you to engage with customers, understand their needs, and provide tailored solutions that enhance their overall experience. Your efforts will directly contribute to customer satisfaction and loyalty.
This position is ideal for recent graduates looking to kickstart their careers in the logistics industry. You will have the opportunity to develop your skills in a fast-paced environment while gaining valuable insights into client management.
If you are passionate about helping others and eager to learn, this role offers a supportive platform for professional growth and development within the sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Batala clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Batala if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Batala Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Batala will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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