About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing client satisfaction in the logistics sector. As a key member of the Client Relationship department, you will assist in addressing client inquiries and ensuring smooth communication, which is essential for maintaining strong client relationships.
The ideal candidate is a recent graduate from any stream, eager to learn and contribute to a fast-paced environment. You should possess excellent communication skills and be comfortable working collaboratively with diverse teams. Freshers are encouraged to apply, making this an excellent opportunity to kick-start your career in the logistics industry.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with valuable experience in a leading logistics company. If you are passionate about client service and ready for a dynamic work environment, we would love to hear from you!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bijnur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bijnur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bijnur Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bijnur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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