About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing our clients' experiences in Bikaner. As a fresh graduate, you'll have the opportunity to develop your skills in the fast-paced logistics industry, working closely with clients to address their needs and ensure satisfaction.
Your responsibilities will include assisting clients with inquiries, providing support throughout their interactions, and ensuring a seamless experience. This is an excellent opportunity for recent graduates looking to start their careers in a reputable logistics company.
We welcome freshers who are eager to learn and grow in a collaborative environment. If you are a proactive individual with strong communication skills, this role is perfect for you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bikaner clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bikaner if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bikaner Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bikaner will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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