About the role
Join a dynamic team as an Associate in Client Experience, where your primary responsibility will be to enhance the interaction and satisfaction of our clients in the logistics sector. This role is ideal for recent graduates eager to start their careers in a fast-paced environment.
As an Associate, you will engage with clients, addressing their needs and ensuring a seamless experience. Your ability to communicate effectively and provide exceptional service will be crucial in fostering positive relationships.
This is an excellent opportunity for freshers looking to build a career in the logistics industry. You'll gain valuable insights and experience while contributing to the success of our client relationships.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bilaspur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bilaspur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bilaspur Chhattisgarh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bilaspur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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