About the role
As an Associate in Client Experience, you will play a vital role in enhancing client interactions within the logistics sector. This position is perfect for recent graduates eager to launch their careers in a dynamic and fast-paced environment. You will actively engage with clients, addressing their inquiries and ensuring a smooth and satisfying experience.
Your strong communication skills and commitment to providing exceptional service will be key in building and maintaining positive relationships. You will have the opportunity to learn from experienced professionals and gain valuable insights into the logistics industry.
This role offers a fantastic pathway for freshers to develop their skills and contribute to the success of our client relationships, setting the foundation for a rewarding career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bilaspur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bilaspur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bilaspur Chhattisgarh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bilaspur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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