About the role
As an Associate in Client Experience, you will play a vital role in enhancing the overall experience of our clients in Bolpur. Your responsibilities will include managing client inquiries, providing support, and ensuring customer satisfaction within the logistics sector.
The ideal candidate should be a graduate from any stream, with a strong willingness to learn and adapt in a fast-paced environment. Freshers are encouraged to apply, as this role offers an excellent opportunity to kickstart your career in the logistics industry.
In this position, you will collaborate closely with the client relationship team to identify areas for improvement and implement solutions that enhance client engagement. If you are passionate about delivering exceptional service and are eager to grow within a leading logistics company, we would love to hear from you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Bolpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Bolpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Bolpur West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Bolpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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