About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing client relationships within the logistics industry. This entry-level position is perfect for recent graduates eager to start their careers in a dynamic environment.
As an Associate, you will assist in resolving client inquiries, ensuring a seamless experience throughout their engagement with our services. Your communication skills and customer-centric approach will be essential in building trust and satisfaction among clients.
We welcome fresh graduates from any stream to apply, providing an excellent opportunity to gain valuable experience in a leading logistics company. If you are motivated, detail-oriented, and ready to contribute to our team, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Chandigarh clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Chandigarh if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Chandigarh Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Chandigarh will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Chandigarh – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Chandigarh – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Chandigarh – Freshers job at Workers Town?
How many jobs are currently available in Chandigarh?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Chandigarh?
Listing last updated