About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the satisfaction of our clients in Chennai. As a key member of the Client Relationship department, you will engage with customers to understand their needs and provide effective solutions in the logistics sector.
This entry-level position is perfect for recent graduates from any stream who are eager to start their careers in a dynamic and fast-paced environment. You will receive training and support to help you succeed in your role and contribute positively to our team.
We offer a competitive salary range of INR 15,000 to 25,000 per month, along with opportunities for personal and professional growth. If you are passionate about customer service and looking for a rewarding career, we encourage you to apply today.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Chennai clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Chennai if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Chennai Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Chennai will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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