About the role
Join our team as an Associate in Client Experience, where you will play a pivotal role in enhancing the satisfaction of our clients in Daman. As a fresh graduate, you will be welcomed into the dynamic logistics industry, where your contributions will be valued. Your primary responsibilities will include assisting clients with their inquiries, resolving issues, and ensuring a seamless experience.
We are looking for candidates who are enthusiastic, customer-focused, and ready to learn. You will receive comprehensive training to help you develop the necessary skills for success in this role. This position provides an excellent opportunity for freshers to kickstart their careers in a thriving industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Daman clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Daman if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Daman Daman and Diu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Daman will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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