About the role
As an Associate in Client Experience, you will play a crucial role in enhancing client interactions and ensuring their satisfaction within the logistics sector. Your responsibilities will include addressing client inquiries, providing support, and facilitating smooth communication between clients and the company.
The ideal candidate should have a graduation degree in any field and possess strong communication skills. Freshers are welcome to apply, making this an excellent opportunity to kickstart your career in a dynamic industry.
In this role, you will be part of a supportive team, gaining valuable experience in client relationship management. This position offers a competitive salary and the chance to grow within a leading logistics company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Deoghar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Deoghar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Deoghar Jharkhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Deoghar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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